Returns & Exchanges
We want you to love every timepiece in your collection, which is why we offer a 30-day return window for unworn watches in their original packaging. Please note that certain limited edition releases and monthly subscription tier watches may be subject to specific exchange-only policies.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the item you wish to return.
Prepare the Timepiece
Place the watch back in its original presentation box with all manuals, tags, and warranty cards included to ensure a full refund.
Ship It Back
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
Inspection and Refund
Once our horology experts verify the watch's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing